Please read these terms and conditions carefully before registering or using any RM99 services. By creating an account, you agree to be bound by all the terms set out herein.
A summary of six key points you should understand before you start playing
Players must be at least 21 years of age and a valid Malaysian resident. Only one account is permitted per individual — registering multiple accounts is a serious violation that may result in account closure and forfeiture of any remaining balance.
Minimum deposit RM10, minimum withdrawal RM30. All transactions are processed via local Malaysian payment methods only — Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX. Withdrawals are processed within 3 to 5 minutes of a request being submitted.
Every RM99 bonus carries a wagering (rollover) requirement that must be met before any withdrawal can be made. The rollover rate is clearly stated on each promotion page. Misuse of bonuses may result in the forfeiture of your balance and bonuses without prior notice.
You are solely responsible for keeping your RM99 account password confidential. RM99 will never request your password through any channel. If you suspect unauthorised access, contact RM99 customer support immediately to have your account temporarily frozen.
Fraud, money laundering, game manipulation, use of automated software (bots), creating fake accounts, and any form of misconduct that harms the platform or other players are strictly prohibited and will be subject to legal action.
RM99 provides deposit limit tools, loss limits, session time reminders, and self-pause options for all members. If you or someone you know is experiencing gambling-related issues, please use these tools or contact RM99 support for assistance.
This Terms and Conditions document ("Terms") governs the relationship between you ("User" or "Member") and the RM99 platform ("RM99", "we", or "the platform"), accessible at rm99.life. By registering an account, making a deposit, or using any service offered by RM99, you acknowledge that you have read, understood, and agreed to be bound by all terms and conditions set out in this document.
RM99 is an online entertainment platform offering Live Casino games, progressive jackpot slots, Sports Betting, and a variety of other games for users in Malaysia. We are committed to providing a safe, fair, and responsible gaming environment for all members.
Important: If you do not agree with any part of these Terms, please do not register an account or use RM99's services. Continued use of the platform following any amendments to the Terms will be considered acceptance of the revised terms.
These Terms take effect from 1 January 2026 and supersede all previous versions. RM99 reserves the right to amend these Terms at any time without prior notice; however, we will endeavour to notify members via email or an in-platform notice when significant changes occur.
To be eligible to register for and use RM99's services, you must meet all of the following requirements:
RM99 takes the protection of minors seriously. If there is reasonable suspicion that a member has not met the required age threshold, RM99 reserves the right to request identity verification documents and suspend the account until verification is complete.
By registering an RM99 account, you confirm that all information provided is true, accurate, and up to date. RM99 is not liable for any consequences arising from inaccurate or false information submitted during registration.
Each individual is only permitted to hold one (1) RM99 account only. Opening more than one account — whether using the same identity, the same bank details, or the same payment method — is a serious breach of these terms.
You are required to provide accurate and truthful information during registration, including your full name, an active Malaysian phone number, and a valid email address. RM99 reserves the right to request supporting documents to verify your identity at any time, including:
You are fully responsible for all activity that takes place on your RM99 account, including all bets, deposits, and withdrawals made using your login credentials. Do not share your login information with anyone.
KYC (Know Your Customer) Process: RM99 adheres to a strict Anti-Money Laundering (AML) policy. Identity verification may be required before your first withdrawal is approved. This process typically takes less than 24 hours.
RM99 accepts deposits and processes withdrawals exclusively via the following local Malaysian payment methods:
RM99 does not accept any international payment methods or foreign currencies. All transactions are processed in Malaysian Ringgit (MYR) only.
Deposits are processed instantly in most cases. Withdrawals are typically processed within 3 to 5 minutes of a request being submitted, subject to any required security verification. For withdrawals exceeding RM10,000, additional processing time may be required for AML compliance purposes.
RM99 only processes withdrawals to the same payment method used for the original deposit. This is a standard security measure to prevent fraud and money laundering.
Accounts that have been inactive (no logins or transactions) for more than 12 consecutive months may be subject to a monthly administrative fee of RM5 until the account balance reaches zero or the account is reactivated. Members will be notified by email at least 30 days before this fee takes effect.
RM99 offers a variety of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, weekly cashback, festive promotions, and exclusive VIP offers. All bonuses are subject to the following terms:
Most RM99 bonuses come with wagering requirements that must be met before a withdrawal can be made. The specific wagering requirement is stated in each promotion's terms. For example, a bonus with a 20x wagering requirement means you must wager the bonus amount 20 times before a withdrawal is approved.
Promotions such as weekly cashback, reload bonuses, and lucky draws may carry additional conditions, including minimum qualifying deposits, registration time limits, and specific excluded games. Visit the Promotions RM99 for full details on all current offers.
All games on the RM99 platform — including Live Casino, jackpot slots, blackjack, roulette, sic bo, dragon tiger, and Sports Betting — are governed by their respective game-specific rules, which can be found under the "Info" or "How to Play" section of each game.
All RM99 games use a random number generator (RNG) that has been certified by independent third-party auditing bodies. This ensures that every game outcome is entirely random and cannot be manipulated by any party — including RM99 itself.
Odds for Sports Betting — covering Malaysia Super League football, EPL, international cricket, badminton, and e-sports — are subject to change before a match begins. RM99 reserves the right to void or adjust bets in the event of a technical error, incorrectly published odds, or other exceptional circumstances.
All game outcomes recorded in the RM99 system are final. In the event of a dispute regarding a game result, the RM99 system records shall serve as the primary reference. RM99 reserves the right to investigate and resolve disputes at the platform's discretion.
The following activities are strictly prohibited on the RM99 platform and may result in immediate account closure, forfeiture of balances, and legal action:
RM99 employs advanced monitoring technology, including AI-driven analysis, to detect suspicious activity in real time. All suspected cases are thoroughly investigated and reported to the relevant authorities when necessary.
You are fully responsible for maintaining the security of your RM99 account. RM99 recommends the following measures to keep your account safe:
RM99 is not liable for any losses arising from unauthorized use of your account, whether due to your own negligence or any other cause beyond RM99's control.
RM99 takes the privacy and personal data protection of all its members seriously. All information collected during registration and use of the platform is subject to Privacy Policy RM99, which forms part of these Terms.
In summary, RM99 is committed to:
Please read Privacy Policy RM99 in full to understand your rights and obligations regarding your personal data.
RM99 reserves the right to suspend or close any member's account immediately and without prior notice in the following situations:
You may request to close your RM99 account at any time by contacting customer support via Live Chat or by emailing support@rm99.life. Prior to closure, any eligible balance will be returned to you once all bonus wagering requirements have been met and KYC verification has been completed.
If you wish to fully self-exclude from the RM99 platform due to gambling-related concerns, please contact customer support immediately. Self-exclusion is permanent in most cases, and accounts will not be reopened during the designated exclusion period. For more information, visit the Responsible Gaming.
RM99 believes that online gaming should be a healthy source of entertainment, not a cause of stress or financial hardship. As part of our commitment to responsible gaming, RM99 provides the following tools to all members:
If you are concerned about your own gambling habits or those of someone you know, please visit the RM99 Responsible Gaming page or contact the Malaysia Problem Gambling Helpline for professional support.
RM99 provides its platform and services on an "as is" basis, without any express or implied warranties regarding continuous availability, accuracy of information, or fitness for a particular purpose.
RM99 shall not be held liable for:
RM99's maximum liability under any circumstances is limited to the total account balance held in your RM99 account at the time of the incident giving rise to the claim.
RM99 reserves the right to amend, update, or improve these Terms & Conditions at any time in response to business needs, changes in legislation, or to better protect our members.
In the event of significant amendments, RM99 will endeavour to:
Your continued use of the RM99 platform after any amendments to the Terms take effect will be considered acceptance of the updated terms. If you do not agree with any changes, you may close your account by contacting the RM99 customer support team.
If you have any questions, concerns, or feedback regarding these Terms and Conditions or any aspect of the RM99 platform, please reach out to us through the following channels:
The RM99 customer support team speaks Bahasa Melayu and is ready to assist you with any queries regarding your account, payments, games, or the platform's terms and conditions. We are committed to providing clear, honest, and timely responses.
Dispute Resolution: If you have a complaint that the RM99 customer support team is unable to resolve, please submit a written complaint to support@rm99.life with the subject line "Official Complaint". All formal complaints will be reviewed by RM99 management within 7 business days.
All transactions are processed in Malaysian Ringgit (RM) through secure local payment methods
Minimum deposit: RM10 · Minimum withdrawal: RM30 · Processed within 3–5 minutes
These Terms & Conditions should be read together with Privacy Policy RM99 governs how we collect, use, and protect your personal data. You are also encouraged to read the Responsible Gaming to learn about the tools available to help you play safely and responsibly.
Register a free RM99 account today and enjoy a welcome bonus of up to RM200 on your first deposit. By registering, you confirm that you have read, understood, and agreed to RM99's Terms & Conditions. Play responsibly and keep it fun.
By registering, you agree to the Terms & Conditions and Privacy Policy RM99. Players must be 21 years of age or older.