RM99 takes every member's privacy seriously. This document clearly explains what data we collect, why it is collected, how it is protected and your rights as the data owner.
Six core principles that underpin how RM99 manages and protects your data
All data you send and receive through the RM99 platform is protected by 256-bit SSL encryption — the same security standard used by leading Malaysian banking institutions such as Maybank and CIMB. Your data cannot be intercepted or read by any outside party.
RM99 has never sold, rented or traded your personal information to any third party for marketing or commercial purposes, and never will. Your data belongs to you — it is not an RM99 business asset.
RM99 uses collected data solely for specific, openly stated purposes — account operations, identity verification, payment processing, fraud prevention and service improvement. There is no hidden use beyond this scope.
As an RM99 member, you have the right to access your personal data, request corrections to inaccurate information, request data deletion and opt out of marketing communications — all of which can be done through your account settings or by contacting RM99 support.
Your personal data is stored on servers protected by multiple layers of physical and digital security. Access to this data within RM99 systems is restricted to staff with a legitimate operational need, and all access is automatically audited.
In the event of any security incident involving your data, RM99 is committed to notifying you in a timely manner and taking immediate remedial action. We will not conceal any incident that may affect our members' personal information.
This Privacy Policy explains how the RM99 platform — accessible at rm99.life — collects, uses, stores and protects your personal information when you use our services. It has been drafted in accordance with responsible data protection requirements and reflects RM99's commitment to the privacy of every member.
When you register an RM99 account, make a deposit using Touch 'n Go eWallet, DuitNow, GrabPay or other Malaysian local payment methods, or simply browse our platform, you are entrusting us with some of your personal information. We take that trust seriously.
Important Note: This Privacy Policy forms part of Terms & Conditions RM99 and should be read together with those documents. By using the RM99 platform, you agree to the data processing practices described in this Privacy Policy.
This Policy takes effect from 1 January 2026. Members will be notified of any significant changes via email and in-platform notice before the amendments come into force.
RM99 collects only the data genuinely necessary to provide a safe, fair and responsible service to our members. The following are the categories of data we may collect:
RM99 does not collect sensitive information such as medical details, religious beliefs or political views. Financial data such as PIN numbers or banking passwords is never requested by RM99 and should never be shared with anyone, including RM99 support staff.
RM99 collects your personal data through the following methods:
Information you voluntarily provide when registering an account, completing KYC forms, making deposits or withdrawals, contacting customer support or filling in user satisfaction surveys is collected directly from you.
When you use the RM99 platform — whether via a smartphone browser, tablet or laptop — RM99 systems automatically record certain technical data such as your IP address, device type and usage patterns. This data helps RM99 detect suspicious activity and improve platform performance.
In certain cases, RM99 may receive information from approved third parties — such as identity verification service providers or Malaysian payment service providers — for account verification and fraud prevention purposes. All such third parties are bound by strict confidentiality agreements with RM99.
RM99 uses your personal data solely for the following legitimate and stated purposes:
You may opt out: If you no longer wish to receive marketing emails from RM99, you may unsubscribe at any time via the "Unsubscribe" link in any marketing email or by updating your communication preferences in your account settings. Opting out of marketing communications does not affect important operational emails related to your account.
RM99 does not sell your personal data. However, in the day-to-day operation of the platform, there are limited situations where RM99 may need to share data with certain third parties:
RM99 works with carefully selected third-party service providers to support platform operations — including payment processing providers, identity verification services, cloud infrastructure and technical support services. All such providers are contractually bound to process your data solely in accordance with RM99's instructions and may not use it for any other purpose.
RM99 may be required to disclose certain personal data to Malaysian authorities — including the police, courts or government agencies — where mandated by law or a valid court order. In such circumstances, RM99 will disclose only the minimum information necessary.
In situations where RM99 needs to protect the rights, property or safety of the platform and its members — including cases involving fraud, money laundering or security threats — relevant data may be shared with the appropriate parties for investigation and remediation purposes.
RM99 never shares your data with third-party advertisers, external marketing analytics firms or any entity that does not have a legitimate operational need in connection with the services RM99 provides to you.
RM99 continuously invests in data security infrastructure to ensure all members' personal information is always protected at the highest practical level.
Beyond technical measures, RM99 also enforces strict internal policies and procedures, including security awareness training for all staff, strong password policies, two-factor authentication for internal system access and regular reviews of data processing practices.
While RM99 takes all reasonable steps to protect your data, no security system can guarantee 100% absolute protection against every cyber threat. You also play an important role in securing your account by using a strong password and never sharing your login credentials with anyone.
The RM99 platform uses cookies and similar tracking technologies to enhance the user experience, maintain session security and understand how the platform is used on an aggregate basis.
Cookies are small text files stored on your device when you visit a website. They allow the site to remember your preferences, maintain your login session and deliver a more personalised and consistent experience.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintains login sessions, account security and core RM99 platform functionality. Cannot be disabled. | Session / 30 days |
| Functional Cookies | Remembering your language preferences, display settings and gaming preferences on RM99. | 1 year |
| Analytics Cookies | Collects aggregated, anonymised usage data to help RM99 understand overall platform performance and user behaviour. | 2 years |
| Security Cookies | Detecting suspicious login activity, fraud attempts and unauthorised access to RM99 accounts. | 90 days |
You can manage and delete cookies through your web browser settings. However, disabling essential cookies may affect certain features of the RM99 platform, including your ability to stay logged in. Modern browsers such as Chrome, Safari and Firefox offer detailed cookie controls within their respective privacy settings.
RM99 does not retain your personal data longer than necessary for the purposes stated in this Privacy Policy, or longer than required under applicable Malaysian law.
You have the right to request deletion of your personal data by contacting RM99 at support@rm99.life. RM99 will process your request promptly, subject to the following limitations: RM99 may need to retain certain data required by law (such as financial transaction records) even after receiving a deletion request. Any such data will be clearly identified and you will be informed of the reasons it cannot be deleted immediately.
As an RM99 member, you have the following rights regarding your personal data. To exercise any of these rights, contact us at support@rm99.life with the subject line "Privacy Rights Request":
You have full control over your personal data — learn about these rights
Request a copy of all personal data RM99 holds about you.
Request correction of any inaccurate or incomplete data in RM99's records.
Request deletion of your personal data, subject to applicable legal limitations.
Request that RM99 restrict the processing of your data under certain circumstances.
Receive your data in a machine-readable format for transfer to another platform.
Object to the processing of your data for direct marketing purposes at any time.
The RM99 platform is strictly for individuals aged 21 and above. RM99 does not knowingly collect any personal data from individuals under the age of 21.
If RM99 discovers or has reason to believe that personal data belonging to an individual under the age of 21 has been inadvertently collected, we will take immediate steps to delete that data from our systems and close the relevant account.
If you become aware that any individual under the legal age has registered an RM99 account or is using this platform, please notify the RM99 support team immediately at support@rm99.life so that appropriate action can be taken without delay.
RM99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, relevant Malaysian legislation or improvements to our data protection measures.
When significant changes occur, RM99 will:
Continued use of the RM99 platform after any Privacy Policy amendment takes effect will be considered your acceptance of the revised policy. If you do not agree with any changes, you may close your RM99 account by contacting our customer support team.
Save a copy: RM99 recommends saving a copy of the current Privacy Policy for your personal reference. You can save this page as a PDF at any time using your web browser's print function.
If you have any questions or concerns, or wish to exercise any of your privacy rights as outlined in Section 9 of this Privacy Policy, please contact the RM99 privacy team through the following channels:
RM99 is committed to responding to all privacy-related requests within 14 business days of receipt. For more complex requests such as data deletion or data portability, a longer response period may be required — however, RM99 will keep you regularly updated on the progress of your request.
Formal Complaint: If you are dissatisfied with how RM99 has handled your privacy request, you have the right to submit a formal complaint to RM99 by email with the subject line "Official Privacy Complaint". All complaints will be reviewed by RM99 senior management within 7 business days.
All transactions are processed in Malaysian Ringgit (RM) via secure, protected local payment methods
Minimum deposit: RM10 · Minimum withdrawal: RM30 · Processed within 3–5 minutes
This Privacy Policy forms part of RM99's broader consumer protection framework. For a complete picture of your rights and responsibilities as an RM99 member, please also read the Terms & Conditions RM99 governing overall platform use, as well as the Responsible Gaming which outlines the tools available to help you play safely and responsibly.
RM99 protects your personal data with 256-bit SSL encryption, a transparent privacy policy and an unwavering commitment to member security. Create a free account today and enjoy a welcome bonus of up to RM200 on your first deposit — because playing at RM99 means playing with peace of mind.
By registering, you agree to the Terms & Conditions and RM99's Privacy Policy. Players must be 21 years of age or older.